We may collect the following information:
Name, Email Address, Demographic information such as postcode, preferences and interests, Information relevant to customer surveys and/or offers.
WHAT WE DO WITH THE INFORMATION WE GATHER
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
– Internal record keeping.
– We may use the information to improve our products and services.
– We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
– From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
– We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
Content Management and site navigation: Our content management tool creates a number of first-party cookies. The following cookies are created automatically when you visit this site, at the date and time of your visit, to enable the web server to deliver the content to your browser. They are all deleted when you close your web browser.
Analytics: We use Google Analytics, which creates a number of first-party cookies, all prefixed __utm:
__utma: contains a unique and anonymous identifying ID, which allows us to ensure that subsequent visits to our website are recorded as belonging to the same (unique) visitor. This cookie expires after two years.
__utmb: used to establish and continue a unique user session. Each time you request another page from the website the cookie is updated to expire after 30minutes.
__utmc: works with __utmb to determine when to create a new session for a website visitor. This is a session cookie and expires when you exit the browser.
__utmz: tracks how you found us and is used to calculate traffic and navigation within the website. It is updated with every new page view and expires after 6 months.
You may also sometimes find a __utmv cookie which relates to custom reporting segments, a feature which we occasionally use on Google Analytics.
To comply with the Privacy and Electronic Communications Regulations we periodically conduct a Cookie Audit of our website.
Our website uses a number of cookies to store data on our visitor’s computers. For more information about managing cookies, please see http://www.aboutcookies.org/.
Our current assessment of the intrusiveness of the cookies used by our website is as follows:
Third-party cookies: we use a variety of widely-used third-party plugins as marketing tools for our own business and to provide convenience tools for our visitors. It is our belief that the use of these plugins represents current “best practice”. We have no direct control over the content of the cookies they create, the use made of any data collected, or the security of that data. These third parties may collect information about your visit to our website, and they may use this with other data in order to serve advertising which may be more relevant to you. Some visitors may see this use of data as intrusive to some degree.
We believe there is no reason for our website visitors to be particularly concerned about the privacy implications of any of the cookies we use, but we do recognise the importance of making you aware of the purpose and scope of the data stored in the cookies which are created or updated on your computer when you visit our website. You may choose to delete these cookies from your computer between visits to our website.
In all cases these first-party cookies do not store any personal or sensitive information, or anything that makes you personally identifiable to us.We use the data that is collected using these first-party cookies to understand overall visitor behaviour, and we use that understanding to update and improve our website.
In Detail: Third-party cookies
Third party cookies are cookies created by an external service when you use a page on our website. These cookies are specific to the third-party’s domain and accordingly the data held in them can be seen and managed by the third party and not by us. We control whether or not we use the third-party service with our website, and how it is integrated and presented on our website. We do not have control over the cookies themselves.
We may use the Facebook “Like Box” plugin to help us market our business using the Facebook Social Network. The plugin detects whether you have “Liked” our Facebook page and uses this information to present either a “Like” button or a “You Like this” message with various other associated details from Facebook. If you are not logged in to Facebook, the plugin creates a third-party cookie called datr. If you are logged in to Facebook, the plugin creates a series of third-party cookies. We use the plugin as a convenience for our visitors, and we use it on the basis that Facebook adheres to its data use policy, which can be found at http://www.Facebook.com/about/privacy/.
In Detail: Flash Local Shared Object (LSO) storage
If you want to manage the contents of your Flash Local Shared Objects, please use Adobe’s Website Storage Settings panel here.
We rarely use Flash technology on our website, however in some limited circumstances we may use Flash as follows:
What Can You Do About Cookies?
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer (at the time of printing) you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites,including this one.
We recommend that if you have concerns about the privacy implications of the cookies we use, then you should investigate how to do this using the cookie management tools in your web browser. If you wish to remove cookies from your browser you can find helpful videos on YouTube.
PERSONS UNDER 18 YEARS OF AGE ARE EXCLUDED FROM THIS WEBSITE
This website is not lawfully accessible to persons under the age of 18 or who are otherwise covered by the provisions of the Child Online Privacy Act of 1998 (COPA). If you are under the age of 18 you must leave this site immediately. Fraudulent use of this website may make you subject to civil or criminal sanctions.
LINKS TO OTHER WEBSITES
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection, cookies that they use and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
YOUR PERSONAL INFORMATION
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please send an email to email@example.com
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
QUESTIONS, COMMENTS, OR REPORT OF INCIDENTS
You may direct questions, comments or reports to: